Privacy Policy

1. Introduction

Links Genealogy Limited ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our genealogy research services.

We are registered with the Information Commissioner's Office (ICO) under registration number ZB163582 and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and postal address
• Family Information: Names, dates, and locations of ancestors for research purposes
• Communication Records: Correspondence between you and our team
• Payment Information: Transaction details (processed securely via third-party providers)

3. How We Use Your Information

We use your personal information to:

• Provide genealogy research services as requested
• Communicate with you about your research project
• Process payments for our services
• Maintain records for legal and accounting purposes
• Improve our services and customer experience

4. Legal Basis for Processing

We process your personal data based on:

• Contract: Processing necessary to perform our services
• Consent: Where you have given explicit consent for specific purposes
• Legal Obligation: Where required by law
• Legitimate Interests: For business operations where your rights are not overridden

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All research materials and personal data are stored securely and access is restricted to authorised personnel only.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Research materials may be retained longer with your consent for potential future enquiries.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data
• Restrict processing of your personal data
• Data portability
• Object to processing of your personal data
• Withdraw consent at any time

8. Third-Party Sharing

We do not sell or share your personal information with third parties for marketing purposes. We may share information with trusted service providers who assist in our operations (e.g., payment processors) under strict confidentiality agreements.

Our contact form is protected byCloudflare Turnstile, a spam-prevention service. When you submit the form, Cloudflare processes technical data (such as your IP address and browser information) to verify you are not a bot. See theCloudflare Turnstile Privacy Policy for details.

9. Contact Us

For any privacy-related enquiries or to exercise your rights, please contact us:

10. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) atico.org.uk